📦 Shipping Information
We always select the most efficient and cost-effective shipping option from the services listed below.
If you prefer express delivery, please mention it when placing your order — we will calculate a fast-track shipping quote for you.
✅Express Mail Service (EMS)
✅UPS Express
✅UPS Ground (USA only)
✅Nova Poshta Global
✅DHL Express
✅Freight (for oversized parcels)
Terms of Delivery
We always ship parcels with a tracking number. We will update you on the tracking number once your order has been prepared and shipped.
Usually delivery takes between one a half and four weeks.
Please note that delivery times may vary depending on your location and customs clearance, so we cannot guarantee the exact time of arrival.
Here are the approximate delivery times:
– USA: 1.5 – 2.5 weeks
– Canada: 2-3 weeks
– Europe: 1-2 weeks
– Australia: 2-3 weeks (sometimes longer, depending on Australian customs)
– The rest of the world: 2-3 weeks
Customers are responsible for any fees, taxes and duties related to delivery and ordering products to their country of destination.
Free Shipping for Chinese Pole
Chinese Pole products include free international shipping to Europe and the United States.
For other countries, shipping costs and customs fees are calculated individually — please contact us for a personalized quote.
Made-to-Order Items
Some products are made to order and require additional production time — usually 10–25 business days.
After placing your order, you will receive an email confirmation with detailed information about production and delivery times for your equipment.
Delivery Cost Calculation
Delivery costs are automatically calculated at checkout.
Simply add the product to your cart and select your country to view the rate.
If you see the message:
“EXW price only (contact us for quotation on request)”,
it means shipping to your region cannot be calculated automatically.
Please contact us by email or WhatsApp, and we will provide a custom shipping quote if delivery to your area is possible.
⚠️ Customs & Damage Policy
All international shipments follow Incoterms EXW — full details here.
For countries outside the EU, any customs duties, import taxes, or clearance procedures are the responsibility of the customer.
If you receive a damaged package, you must report it in writing upon delivery to the courier.
Otherwise, it will be considered delivered in good condition.
Order Confirmation
After placing your order, we will send you an email containing:
-
payment details,
-
estimated delivery time,
-
and full shipping terms.
Need Help?
Message us anytime:
WhatsApp: +420-771-191-588
📧 Email: profipole@gmail.com